Customer Support
We're here to help 😊
Got a question about your order, a product, or anything else? Reach out and our team will get back to you as soon as possible.
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Live Chat
Chat with our support team in real time. Available Monday to Friday during business hours.
Within 24 hours
Email Us
Send us a detailed message and we'll get back to you within 24 hours on business days.
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FAQ
Find instant answers to common questions about orders, shipping, returns, and products.
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Support Hours
When can you reach us?
Our support team is based in Japan and responds during Japanese business hours. We do our best to reply to all messages within 24 hours.
| Monday – Friday | 9:00 AM – 6:00 PM JST |
| Saturday, Sunday & Holidays | Closed |
🕐 JST (Japan Standard Time) = UTC+9
E.g. 9 AM JST = 8 PM ET (previous day) · 5 AM AEST · 1 AM CET
E.g. 9 AM JST = 8 PM ET (previous day) · 5 AM AEST · 1 AM CET
Current Time in Japan
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Response time: within 24 hours on business days
Send a message
Tell us what's on your mind
Whether it's a question about your order, a product you're looking for, or feedback about your experience — we'd love to hear from you.
Please include your order number if your question is about a specific order.
Email
Phone
097-574-9906
Mon–Fri 9:00–18:00 JST
Mon–Fri 9:00–18:00 JST
Response Time
Within 24 hours on business days (Mon–Fri JST)
Registered Office
Mitsukin Shoji Co., Ltd.
Mitsukin Bldg., 3-1-35 Sekida-cho, Oita City, Oita, Japan
Mitsukin Bldg., 3-1-35 Sekida-cho, Oita City, Oita, Japan
Send us a message
We'll get back to you within 24 hours on business days.
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